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Content Developer & Customer Care – Cong ty giai phap phan mem truc tuyen Skyline

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Customer Care:

– Responsible for providing assigned clients with continuous support for their needs and managing the harmonious business relationship with the client through excellent customer service.

– Ensure customer service satisfaction and good client relationships.

– Work with our product teams to tap into opportunities for content creation.

– Coordinating with other groups within our company

– Organizing focused tests

– Organizing the qualification of product builds

Content Developer:

– Monitor and support filling system

– Develop and own brand voice and tone. Make sure content meets our high editorial standards, reflects our voice & brand guidelines and provides benefits to our target audience and customers

– Develop the standards and best practices for creating, managing, and maintaining marketing content, overseeing editorial, and all other types of communication.

– Contribute to a variety of marketing campaigns and projects as needed. Setup and launch Email marketing campaigns.

Iterate and grow the product, documentation, product management and launch process, etc.

– Compose the products and website content.

– Update and write articles on products’ blog.

– Manage content as well launch promotion campaigns on Social Networks: Facebook, Twitter, Google+

– Other tasks will be assigned by the Team Leader/ Manager.

– Support Administrative tasks